Information We Collect
When you register and use the 245 platform, we collect several categories of information to ensure our services function properly and securely for you. The following are the types of information we may collect:
Full name, email address, phone number, date of birth, and encrypted password collected at registration. This information is required to verify your identity and enable access to your account.
Your device type, operating system, web browser, IP address, and session data when you access the platform. This information helps us detect suspicious activity and improve platform performance.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM), the payment method used, and transaction history. Full account numbers are not stored in our system.
Records of gaming activity, bets placed, pages visited, and time spent on the platform. This data is used to personalise your experience and maintain platform integrity.
Purpose of Use
Information collected by 245 is used responsibly and solely for purposes related to delivering and improving our services. We do not use your information for marketing purposes without your consent.
- Account management: Allowing you to log in, update your personal details, and securely access your transaction history.
- Transaction processing: Processing deposits and withdrawals in RM, verifying payments, and generating accurate transaction records.
- Platform security: Detecting and preventing fraud, hacking, duplicate accounts, and other unlawful activity that may affect other users.
- Customer support: Enabling our support team to understand your issue and provide accurate assistance based on your account records.
- Legal compliance: Meeting applicable legal and regulatory requirements when required to do so.
- Service improvement: Analysing aggregated usage patterns to improve performance and the overall user experience on the 245 platform.
Cookie Usage & Session Tracking
The 245 platform uses cookies and similar session tracking technologies to ensure core platform functionality runs smoothly. Cookies allow the platform to remember your login session and preference settings.
We use two types of cookies. Session cookies are temporary and are automatically deleted when you close your browser. Persistent cookies are stored on your device for a longer period to retain your login settings.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the platform's login functionality and navigation.
Data Retention & Security Measures
245 implements a range of technical and operational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Data Protection Measures We Practise
- All communications between your device and 245's servers are protected with industry-standard SSL/TLS encryption.
- Passwords are stored in hashed form and cannot be recovered — even by our own internal team.
- Access to user data is restricted to staff who require it for legitimate operational purposes only.
- Active monitoring systems are in place to detect and block suspicious access attempts.
- User data is retained for as long as the account remains active, and for a specified period after account closure to meet legal compliance requirements.
While we take reasonable precautions, no system can be guaranteed 100% secure. Users are advised not to share their passwords with anyone and to report any suspicious activity to our support team immediately.
Information Sharing & User Rights
Third-Party Sharing
245 does not sell or rent users' personal information to third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers used to process deposits and withdrawals in RM — bound by strict confidentiality agreements.
- Law enforcement authorities or legitimate government agencies when required by applicable law.
- Third-party technical service providers that assist in platform operations, subject to strict data protection agreements.
User Rights Regarding Personal Data
As a 245 user, you have rights over the personal information we hold about you. You may contact our support team at [email protected] to submit any of the following requests:
Requesting a copy of the personal information we hold about you.
Updating or correcting inaccurate information in your account.
Requesting deletion of your personal data, subject to legal compliance requirements.
Policy Updates & How to Contact Us
245 reserves the right to update or amend this privacy policy at any time. Any changes will be published on this page with a new effective date. We encourage users to review this page periodically.
Continued use of the 245 platform after any amendments are published constitutes your acceptance of the updated policy. Where changes are material, we will make reasonable efforts to notify users through appropriate channels.
For any questions, concerns, or requests related to this privacy policy or your personal data, please contact the 245 support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
For more information on how we manage the platform, you may also refer to Terms & Conditions and Responsible Gaming us.
Questions About Your Privacy?
The 245 support team is on hand to help you understand how we protect your personal data. You can also check our FAQ for answers to common questions about account security and privacy.